Shipping and Return Policy

Distortion CLOTHING

SHIPPING AND RETURNS POLICIES

Shipping Policy

  • Standard Shipping

It is DISTORTION’s general procedure to ship items within the United States in 1-3 business days after your order is received. Unless otherwise arranged with DISTORTION, items will be shipped via USPS standard shipping, which generally delivers packages within 3-7 business days after we provide the shipment. (In Alaska and Hawaii, standard shipping has longer lead times, generally taking 5-9 business days.)

 

Unless requested by the carrier, we do not require a signature for delivery.

 

Please email customerservice@Distortionclothing.com if you have any questions about shipping speed, or if you would like to arrange for a speedier delivery (at additional cost).

 

  • “Free Shipping” Restrictions

We offer Free Standard Shipping to addresses in the United States of America (excluding US Territories) for orders over $50 before taxes. For orders under $50 before taxes, or outside the United States, you will be charged the United States Postal Service (“USPS”) going rate for standard shipping costs.

 

  • Shipping Costs are Nonrefundable

Please note that if you should return items for a refund, the shipping costs are non-refundable. And if an item is returned whose original purchase was covered by a “free shipping” offer, then DISTORTION’s cost for shipping that item may be deducted from the refunded amount to cover the cost of the original shupment.

 

  • Shipping to Canada

DISTORTION can ship orders to Canada, but you may be charged additional fees once you receive our package, since Canadian buyers are responsible for paying duties, taxes, and applicable customs brokerage fees separate from the merchandise cost. Such fees are generally due upon receipt of a shipment.

 

If you have questions about shipping to Canada, please email customerservice@Distortionclothing.com.

 

Refunds/Returns Policy

 

We hope you are thrilled with your purchase, but understand that at times there may be a reason you are not 100% satisfied with your order. We will strive to work with you to remedy any such situation, via the policies outlined below. Please note: this return policy only applies to purchases made online at www.Distortionclothing.com.

 

If you purchased a DISTORTION Clothing from a retailer or online store, please refer to that reseller’s own policies, which would control refund or return of your purchase from that reseller.

  

  • Domestic (USA):

 

We accept returns of unworn, unwashed, and undamaged clothing within 45 days of purchase.

 

If for any reason you wish to exchange an item or return it for a refund within 45 days after purchase, please start the process by emailing customerservice@Distortionclothing.com with you name, email, Order ID and the item you wish to exchange/return. There will be no refunds or returns after the initial 45 day period has expired.

 

Please note: If clothing is returned with signs of use (i.e., stains, odors, fading, or any damage), then DISTORTION may not accept it for refund or as a return.

 

Upon receipt of any return, merchandise paid for with PayPal will be refunded back to PayPal, minus the deduction of any shipping fees (see above). Further, for purchases made by credit card, we will issue a refund to the credit card used for the original purchase. Please expect up to three (3) business days for DISTORTION to issue a refund after receiving your return. You can expect to see the credit on your billing statement or via Pay Pal likely within three (3) weeks.

 

If an order is sent back to the warehouse due to insufficient or incorrect address or due to no answer, the order will be canceled or customer will have to pay for shipping again via PayPal for any further delivery efforts requested by the customer.

 

  • International:

 

We do NOT accept Return on orders that were shipped to an address outside the United States. Please do not ship any such items back to DISTORTION Clothing, as we cannot accept such shipments from international addresses and will refuse the delivery.

 

Refunds for internationally shipped orders will only be given on defective product or wrong styles/size sent, and with proof of that error as demanded by us (i.e., photograph of items received).

 

Please email customerservice@Distortionclothing.com if there are any such issues with your International order.